Customer Service

Customer Services ensure the lifetime success of your ICT projects

Design

High peformance networks start with good design. Turnstone uses a two-step design process: the concept design focussed on delivering sound strategic and operational outcomes, and the detailed design focussed on specific site and customer technical outcomes. Design services extend to include consulting, health check and security audits on existing network implementations.

Delivery

Successful projects start with clear business objectives and committed project sponsors. Turnstone follows the Cisco project delivery process, and has proven methods and standards for systems integration, installation, structured cabling, project management, training and documentation for data, voice and IT systems.

Support

SLA-based (service level agreement) support for networks and IT infrastructure, with options covering technical and user help-desk, on-site emergency response, stand-by equipment, on-site user support and preventative maintenance.

Management

SLA-based management for WAN, LAN, internet, ISP services, server and desktop environments. Management includes full network back-up and alarm monitoring of every device in the network, management control and error logging of key devices.