One place for all your billing and service queries

Through this website we provide customers login access. This enables you to monitor your services usage, review summaries and see graphs showing your service usage and calling, all in one place, all on one bill - one more way to make it simple.
 

Billing enquiries

Turnstone has developed an online billing system that records all your service details. We provide customers with web access to this data and set up standard reporting showing service summaries, including progress and completion of project worksheets and support tickets.

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Calling and toll-free enquiries

The billing system takes your CDRs (call detail records) and provides summaries each month. To help you control your calling costs, you get standard exception-based reports showing call summaries with: longest duration, highest cost, frequently called numbers, region, DDI etc.

Similarly, we can provide summary reporting on customer in-bound toll-free (0800) calling.

We provide this information in table and graph formats as illustrated.
 

Cost centre accounting

Some customers want to track and allocate costs according to cost centres, and we can set up reports providing this summary each month, according to your needs.

There is no cost for online billing access, however there may be development costs associated with custom reports or cost centre accounting setup depending on your requirements.

POA.

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